Unfortunately, this is not an issue we can resolve directly as refunds come from your provider if you purchased the product on Steam or the Apple App Store.
We apologize for any trouble you have experienced with our software. Your satisfaction with our software is extremely important to us, so thank you for taking the time to help make our products better. We will forward this information on to our development team for careful review. Please send us the name of the game, the device it is being played on, and a list of the steps required to make the bug happen. A first test would be to change the audio output device or plugging in headphones (sometimes audio issues happen because there is no output device plugged in). This icon should not have a bar through it.įinally, check the hardware mute button, located on the side of the device, and make sure the device is unmuted.Īccording to our support team, the issue seems to be audio driver-related. Swipe the panel to the right and you should see a speaker icon. Press the Home button twice to make a panel appear at the bottom of the screen. There are three different reasons your iOS device may not make sound:įirst, check the headphones to make sure they are not accidentally muted. Please visit your mobile platform’s store to check that you have the most up to date version of the app installed. You may have an older version of the game installed. As we only publish digital content, we unfortunately can’t provide customer support for these products. The physical games were published a number of years ago by a different company. Issues with Humongous CD purchases or requests for replacement As of this writing (3/3/22) the majority of the Backyard Sports and Blue's Clues games appear to be out of print. Where can I buy the Backyard Sports or Blue’s Clues games?Īs a new company started in 2014, Humongous Entertainment is not affiliated with the original studio and does not publish the Backyard Sports or Blue’s Clues titles.
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